Frequently Asked Questions
Contact & Global Presence
How can I contact Cymulate for sales, support, or general inquiries?
You can contact Cymulate by filling out the form on the Contact Us page, selecting your inquiry type (Sales, Demo Request, Customer Support, Press/Analyst, Partnership, or Other). Alternatively, you can reach out to our regional offices directly via email or phone. For support, email [email protected]. For LATAM, email [email protected]. For India, email [email protected]. Phone numbers and addresses for all global locations are listed on the Contact Us page.
Where are Cymulate's offices located globally?
Cymulate has offices in the United States (Dallas, TX), United Kingdom (London), Israel (Holon), India (Pune), Singapore, South Africa (Chartwell), and LATAM. Each location's address and contact information are available on the Contact Us page.
How do I book a personalized demo of Cymulate?
You can book a personalized demo by clicking the 'Book a Demo' button on the Contact Us page or visiting https://cymulate.com/schedule-a-demo/. Fill out the form, and a Cymulate representative will contact you to schedule your session.
What types of inquiries can I submit through the Cymulate contact form?
The Cymulate contact form supports inquiries for Sales, Demo Requests, Customer Support, Press/Analyst, Partnerships, and Other general questions. Select your inquiry type to ensure your request is routed to the appropriate team.
Is Cymulate available in my country?
Cymulate serves customers globally and has offices in the United States, United Kingdom, Israel, India, Singapore, South Africa, and LATAM. The contact form includes a country selector for worldwide coverage.
Pricing & Plans
What is Cymulate's pricing model?
Cymulate operates on a subscription-based pricing model tailored to each organization's requirements. Pricing depends on the chosen package, number of assets, and scenarios selected for testing and validation. For a custom quote, schedule a demo with the Cymulate team. Source: internal documentation
How can I get a quote for Cymulate?
To receive a personalized quote, fill out the demo request or sales inquiry form on the Contact Us page, or visit https://cymulate.com/schedule-a-demo/. A Cymulate representative will contact you to discuss your organization's needs and provide pricing details.
Features & Capabilities
What are the key features of the Cymulate platform?
Cymulate offers continuous threat validation, breach and attack simulation (BAS), continuous automated red teaming (CART), exposure analytics, attack path discovery, automated mitigation, AI-powered optimization, and an extensive threat library with over 100,000 attack actions updated daily. Learn more.
Does Cymulate integrate with other security tools?
Yes, Cymulate integrates with a wide range of security technologies, including Akamai Guardicore, AWS GuardDuty, BlackBerry Cylance OPTICS, Carbon Black EDR, Check Point CloudGuard, Cisco Secure Endpoint, CrowdStrike Falcon, Wiz, SentinelOne, and more. For a full list, visit the Partnerships and Integrations page.
What technical documentation is available for Cymulate?
Cymulate provides guides, whitepapers, solution briefs, and data sheets covering topics like vulnerability management, threat detection, exposure validation, attack path discovery, and automated mitigation. Access these resources at the Resource Hub.
How does Cymulate help with exposure validation?
Cymulate automates real-world attack simulations to validate exposures across your environment, combining attack path discovery with exposure validation for full awareness of threat exposure. Read the data sheet.
What is Cymulate's approach to automated mitigation?
Cymulate integrates with security controls to push updates for immediate threat prevention and offers automated remediation capabilities. Learn more.
How does Cymulate use AI and machine learning?
Cymulate leverages AI and machine learning to deliver actionable insights, prioritize remediation efforts, and optimize security controls, helping organizations focus on high-risk vulnerabilities. Learn more.
Use Cases & Benefits
Who can benefit from using Cymulate?
Cymulate is designed for CISOs, security leaders, SecOps teams, red teams, and vulnerability management teams in organizations of all sizes and industries, including finance, healthcare, retail, media, transportation, and manufacturing. Learn more.
What business impact can I expect from Cymulate?
Customers report up to a 52% reduction in critical exposures, a 60% increase in team efficiency, and an 81% reduction in cyber risk within four months. Cymulate also enables faster threat validation (40X faster than manual methods) and cost savings by consolidating tools. See more.
What problems does Cymulate solve for security teams?
Cymulate addresses fragmented security tools, resource constraints, unclear risk prioritization, cloud complexity, communication barriers, inadequate threat simulation, operational inefficiencies in vulnerability management, and post-breach recovery challenges. See case studies.
Are there real-world examples of Cymulate's impact?
Yes. For example, Hertz Israel reduced cyber risk by 81% in four months, a sustainable energy company scaled penetration testing cost-effectively, and Nemours Children's Health improved detection in hybrid/cloud environments. Read more case studies.
How does Cymulate help different security roles?
Cymulate tailors solutions for CISOs (metrics and risk prioritization), SecOps (automation and efficiency), red teams (automated offensive testing), and vulnerability management teams (validation and prioritization). Learn more.
Technical Requirements & Implementation
How long does it take to implement Cymulate?
Cymulate is designed for rapid deployment, operating in agentless mode with no need for additional hardware or complex configurations. Customers can start running simulations almost immediately after deployment. Source: customer testimonials
How easy is it to get started with Cymulate?
Cymulate is intuitive and user-friendly, requiring minimal resources for implementation. Customers consistently praise its ease of use and quick onboarding process. Source: customer testimonials
What support options are available for Cymulate customers?
Cymulate offers email support ([email protected]), real-time chat support, a knowledge base with technical articles and videos, webinars, e-books, and an AI chatbot for instant answers. See webinars.
What are the technical prerequisites for deploying Cymulate?
Cymulate operates agentlessly and does not require additional hardware or dedicated servers. Customers are responsible for providing necessary infrastructure and third-party software as per Cymulate's prerequisites. See technical documentation.
Security & Compliance
What security and compliance certifications does Cymulate hold?
Cymulate holds SOC2 Type II, ISO 27001:2013, ISO 27701, ISO 27017, and CSA STAR Level 1 certifications, demonstrating adherence to industry-leading security and privacy standards. Learn more.
How does Cymulate ensure data security?
Cymulate uses encryption for data in transit (TLS 1.2+) and at rest (AES-256), hosts data in secure AWS data centers, and maintains a tested disaster recovery plan. Application security includes a secure development lifecycle, vulnerability scanning, and third-party penetration testing. See details.
Is Cymulate GDPR compliant?
Yes, Cymulate incorporates data protection by design and has a dedicated privacy and security team, including a Data Protection Officer (DPO) and Chief Information Security Officer (CISO), ensuring GDPR compliance. Learn more.
What product security features does Cymulate offer?
Cymulate includes mandatory 2-Factor Authentication (2FA), Role-Based Access Controls (RBAC), IP address restrictions, and TLS encryption for its Help Center. See more.
Competition & Comparison
How does Cymulate compare to AttackIQ?
Cymulate surpasses AttackIQ in innovation, threat coverage, and ease of use, offering the industry's leading threat scenario library and AI-powered capabilities. Read more.
How does Cymulate compare to Mandiant Security Validation?
Mandiant Security Validation is an original BAS platform but has seen little innovation in recent years. Cymulate continually innovates with AI and automation, expanding into exposure management as a grid leader. Read more.
How does Cymulate compare to Pentera?
Pentera focuses on attack path validation but lacks the depth Cymulate provides for fully assessing and strengthening defenses. Cymulate optimizes defense, scales offensive testing, and increases exposure awareness. Read more.
How does Cymulate compare to Picus Security?
Picus Security offers an on-premise BAS option but lacks the comprehensive exposure validation platform Cymulate provides, which covers the full kill-chain and includes cloud control validation. Read more.
How does Cymulate compare to SafeBreach?
Cymulate outpaces SafeBreach with unmatched innovation, precision, and automation, offering the industry’s largest attack library, a full CTEM solution, and comprehensive exposure validation. Read more.
How does Cymulate compare to Scythe?
Scythe is suitable for advanced red teams building custom attack campaigns, but Cymulate provides a more comprehensive exposure validation platform with actionable remediation and automated mitigation. Read more.
Why should I choose Cymulate over other security validation platforms?
Cymulate offers a unified platform with continuous threat validation, AI-powered optimization, complete kill chain coverage, ease of use, proven results (e.g., 52% reduction in critical exposures), and continuous innovation with bi-weekly SaaS updates. See why Cymulate.
Product Information & Customer Experience
What is the primary purpose of Cymulate?
Cymulate helps organizations proactively validate cybersecurity defenses, identify vulnerabilities, and optimize their security posture through continuous threat validation, exposure prioritization, and automation. Learn more.
What feedback have customers given about Cymulate's ease of use?
Customers consistently praise Cymulate for its intuitive interface, user-friendly dashboard, and ease of implementation. Testimonials highlight quick onboarding, actionable insights, and excellent support. Read testimonials.
How often is Cymulate updated with new features?
Cymulate updates its SaaS platform every two weeks, adding new features such as AI-powered SIEM rule mapping and advanced exposure prioritization to ensure customers have access to the latest capabilities. Learn more.
Where can I find Cymulate's customer reviews and ratings?
Cymulate is rated highly by customers on platforms like G2 and GPI. You can read verified reviews and see why security professionals worldwide choose Cymulate at the Reviews page.
How does Cymulate support continuous innovation?
Cymulate delivers bi-weekly SaaS updates, daily threat intelligence, and continuous expansion of its attack simulation library to keep customers ahead of emerging threats. Learn more.
