Frequently Asked Questions
Product Overview & Use Cases
What is Cymulate for MSSPs and what problem does it solve?
Cymulate for MSSPs is a solution designed to help Managed Security Service Providers (MSSPs) automate the validation of Endpoint Detection and Response (EDR) technologies for their customers. It addresses common MSSP challenges such as manually intensive onboarding, communicating service value, aligning responsibilities with clients, adapting to changing environments, and keeping EDRs updated against new threats. By automating EDR validation, Cymulate enables MSSPs to deliver transparent, evidence-based security services and optimize EDR effectiveness for their clients.
Who should use Cymulate for MSSPs?
Cymulate for MSSPs is ideal for Managed Security Service Providers (MSSPs) serving enterprises and SMBs that require robust, automated validation of their EDR solutions. It is also suitable for MSSPs looking to differentiate their services, accelerate onboarding, and deliver measurable security outcomes to their clients.
How does Cymulate help MSSPs communicate the value of their services to customers?
Cymulate provides MSSPs with customizable dashboards and reports that visualize threat coverage, security resilience, and EDR effectiveness. These tools help MSSPs deliver transparent, evidence-based insights to their clients, making it easier to demonstrate the value of their services and foster trust.
What are the main benefits of using Cymulate for MSSPs?
The main benefits include accelerated onboarding, validated threat coverage, transparent reporting, baseline and benchmarking capabilities, improved client retention, and the creation of upsell opportunities through differentiated, automated EDR validation services.
How does Cymulate support MSSPs in adapting to changes in customer environments?
Cymulate enables MSSPs to continuously validate and optimize EDR configurations, apply the latest threat intelligence, and automate IoC updates. This allows MSSPs to quickly adapt to changes in client environments and ensure ongoing protection against emerging threats.
Features & Capabilities
What features does Cymulate for MSSPs offer for EDR validation?
Cymulate for MSSPs offers automated validation of EDR technologies, painless deployment of a single agent, attack scenarios mapped to the MITRE ATT&CK® framework, custom and vendor-specific mitigation rules, continuous automated assessments, MITRE ATT&CK heatmaps, and evidence-based measurement of security resilience.
How does Cymulate automate EDR validation for MSSPs?
Cymulate automates EDR validation by running attack scenarios mapped to the MITRE ATT&CK® framework, applying recommended mitigation rules, validating policy changes, and scheduling continuous assessments. It also provides daily threat intelligence updates and automated IoC management to keep EDRs tuned against the latest threats.
What is the MITRE ATT&CK® Heatmap and how does it help MSSPs?
The MITRE ATT&CK® Heatmap is a dashboard in Cymulate that visualizes simulated attack data, color-coded by risk, to provide MSSPs with an instant view of a client’s susceptibility to various attack types. It helps MSSPs quickly identify gaps and prioritize remediation efforts based on standardized adversarial tactics, techniques, and procedures (TTPs).
How does Cymulate handle automated IoC updates for MSSPs?
Cymulate automatically detects, uploads, and mitigates potential threats identified by Indicators of Compromise (IoCs) without manual intervention. This automation enhances defense mechanisms and reduces the time and effort required for MSSPs to manage IoCs manually.
Can MSSPs customize dashboards and reports for their clients?
Yes, MSSPs can customize dashboards and reports in Cymulate based on each customer’s priorities and preferences. They can also aggregate all customer data into a single view for better tracking and management.
What is multi-tenancy in Cymulate and how does it benefit MSSPs?
Multi-tenancy in Cymulate allows MSSPs to manage multiple customer tenancies from a single parent tenant. Each client is scored individually with separate metrics, and MSSPs can run assessments on multiple clients simultaneously, streamlining management and reporting.
How does Cymulate help MSSPs baseline and benchmark security resilience?
Cymulate enables MSSPs to measure and baseline security resilience by running real-world attack simulations, visualizing threat coverage, and tracking improvements over time. This evidence-based approach helps MSSPs demonstrate progress and maintain optimized policy baselines for their clients.
Technical Requirements & Integrations
What integrations does Cymulate for MSSPs support?
Cymulate integrates with a wide range of EDR, SIEM, and cloud security solutions, including Akamai Guardicore, AWS GuardDuty, BlackBerry Cylance OPTICS, Carbon Black EDR, Check Point CloudGuard, CrowdStrike Falcon, CrowdStrike Falcon LogScale, and Cybereason. For a complete list, visit the Cymulate Partnerships and Integrations page.
How is Cymulate deployed for EDR validation in MSSP environments?
Cymulate enables painless deployment by using a single agent for EDR configuration. MSSPs can quickly install the agent on client endpoints, run attack scenarios, and begin validating EDR policies with minimal setup.
Does Cymulate support continuous automated assessments for MSSPs?
Yes, Cymulate allows MSSPs to schedule continuous automated assessments to monitor policy drift and maintain an optimized security baseline for each client.
How does Cymulate apply vendor-specific mitigation rules?
Cymulate recommends and translates vendor-specific mitigation rules to fit any EDR system, enabling MSSPs to quickly address identified gaps and improve detection and prevention across different EDR platforms.
Security, Compliance & Trust
What security and compliance certifications does Cymulate hold?
Cymulate holds several internationally recognized certifications, including SOC2 Type II, ISO 27001:2013, ISO 27701, ISO 27017, and CSA STAR Level 1. These certifications ensure the platform’s security, reliability, and compliance with global standards. Learn more.
How does Cymulate ensure data security for MSSP clients?
Cymulate is hosted in secure AWS data centers with multiple data locality choices, strong physical security, encryption for data in transit (TLS 1.2+) and at rest (AES-256), and high availability through redundancy and a tested disaster recovery plan. The platform is developed using a strict Secure Development Lifecycle (SDLC) and undergoes continuous vulnerability scanning and annual third-party penetration tests.
Is Cymulate GDPR compliant?
Yes, Cymulate is GDPR compliant and incorporates data protection by design. The company has a dedicated privacy and security team, including a Data Protection Officer (DPO) and a Chief Information Security Officer (CISO).
Implementation & Support
How easy is it to implement Cymulate for MSSPs?
Cymulate is designed for quick and easy implementation. It operates in an agentless mode for most scenarios, requires minimal resources, and can be deployed without additional hardware or complex configurations. MSSPs can start running simulations almost immediately after deployment.
What support options are available for MSSPs using Cymulate?
MSSPs have access to email support ([email protected]), real-time chat support, a knowledge base with technical articles and videos, webinars, e-books, and an AI chatbot for instant answers and best practices. These resources ensure MSSPs can quickly resolve issues and optimize their use of the platform.
Are there technical resources available for MSSPs to learn more about Cymulate?
Yes, Cymulate provides whitepapers, guides, data sheets, solution briefs, and e-books covering topics such as exposure management, detection engineering, vulnerability management, and more. These resources are available in the Cymulate Resource Hub.
Pricing & Plans
What is Cymulate's pricing model for MSSPs?
Cymulate operates on a subscription-based pricing model tailored to each organization's needs. Pricing depends on the chosen package, number of assets, and selected scenarios. The subscription fee is non-refundable and must be paid regardless of actual use. For a detailed quote, schedule a demo with the Cymulate team.
Competition & Differentiation
How does Cymulate for MSSPs compare to other EDR validation solutions?
Cymulate differentiates itself with a unified platform that integrates automated EDR validation, multi-tenancy, MITRE ATT&CK heatmaps, daily threat intelligence updates, and customizable reporting. Unlike some competitors, Cymulate provides comprehensive exposure validation, cloud control validation, and continuous innovation with bi-weekly feature updates. For detailed comparisons, see the Cymulate vs. Competitors page.
What are Cymulate's main competitors in the EDR validation space?
Cymulate's main competitors include AttackIQ, Mandiant Security Validation, Pentera, Picus Security, SafeBreach, and Scythe. Each competitor has different strengths, but Cymulate stands out for its innovation, ease of use, and comprehensive exposure validation platform. Learn more.
Why should an MSSP choose Cymulate over other EDR validation platforms?
MSSPs should consider Cymulate for its unified platform, continuous threat validation, AI-powered optimization, ease of use, multi-tenancy, and proven results such as measurable reductions in critical exposures and improved operational efficiency. Cymulate also offers the most advanced attack simulation library with daily updates and regular feature enhancements.
Customer Proof & Success Stories
What feedback have MSSPs and their clients given about Cymulate's ease of use?
Customers consistently praise Cymulate for its user-friendly and intuitive platform. For example, Raphael Ferreira, Cybersecurity Manager at Banco PAN, stated, "Cymulate is easy to implement and use—all you need to do is click a few buttons, and you receive a lot of practical insights into how you can improve your security posture." Other users highlight its immediate value, actionable insights, and accessible support team. Read more testimonials.
What measurable business impact can MSSPs expect from using Cymulate?
MSSPs and their clients can expect significant business benefits, including an 81% reduction in cyber risk within four months (as seen in the Hertz Israel case study), a 60% increase in team efficiency, 40X faster threat validation, a 30% improvement in threat prevention, and a 52% reduction in critical exposures. Read the case study.
Are there case studies or success stories for Cymulate in MSSP environments?
Yes, Cymulate features multiple case studies and customer success stories, including organizations that have improved threat prevention, detection, and operational efficiency using the platform. For example, a credit union boosted threat prevention and detection with Cymulate. Read the case study.
Resources & Further Information
Where can I download the Cymulate for MSSPs solution brief?
You can download the full Cymulate for MSSPs solution brief at this link for a comprehensive overview of the solution, features, and benefits.
Where can I find more information about Cymulate's endpoint security validation?
For more details on how Cymulate validates endpoint security controls against the latest attack types and methods, visit the Endpoint Security Validation solution brief.
How can I schedule a personalized demo of Cymulate for MSSPs?
You can schedule a personalized demo of Cymulate for MSSPs by visiting the Book a Demo page and submitting your information to connect with the Cymulate team.