stdClass Object
(
[absolute_url] => https://cymulate.com/careers/open-positions/?gh_jid=4150077101
[data_compliance] => Array
(
[0] => stdClass Object
(
[type] => gdpr
[requires_consent] =>
[requires_processing_consent] =>
[requires_retention_consent] =>
[retention_period] =>
)
)
[internal_job_id] => 4103433101
[location] => stdClass Object
(
[name] => Brazil (São Paulo) - Remote
)
[metadata] =>
[id] => 4150077101
[updated_at] => 2023-06-01T15:20:42-04:00
[requisition_id] => 232
[title] => Support Engineer, Brazil
[content] => <div class="content-intro"><p><strong>Make Your Mark</strong></p>
<p>Cymulate’s Continuous Security Validation enables companies to challenge, assess and optimize their cyber-security posture against the evolving cyberthreat landscape, simply and continuously.</p>
<p>With world-class clients like YMCA, Brinks, and EuroNext we strive to bring the highest level of service to everything we do. Our team is made up of the very best people for the job and as we grow, we’re always on the lookout for people with the skills, experience, and personality that will let us both shine. With high scores on Gartner and Glassdoor, our clients and employees have let us know what they love about us.</p></div><p>Responsibilities:</p>
<ul>
<li>Provide exceptional client experience by researching, diagnosing, and responding to client inquiries in a though and professional manner</li>
<li>Actively identify incidents and manage the incident resolution process</li>
<li>Take ownership and accountability for customer problems ensuring a coordinated and unified response to clients</li>
<li>Manage day-to-day incident and problem resolution</li>
<li>Ensure critical customer issues are addressed quickly and effectively by collaborating with Global Support, Product Development, Professional Services, and Security in a global environment</li>
<li>Be proactive in identifying preventative measures and early warning mechanisms to reduce customer issues and escalations</li>
<li>Aid with the development and improvement of the Cymulate solution by gathering feedback to identify recurring issues</li>
<li>Provide E-Mail, web, and on-call support as part of a global team</li>
</ul>
<p> </p>
<p>Requirements:</p>
<ul>
<li>2 years minimum of experience in a technical role (engineering, technical sales and/or support)</li>
<li>Ability to quickly adapt and master new technology</li>
<li>Familiarity with using Zendesk preferred</li>
<li>Highly self-motivated</li>
<li>Exceptional customer service orientation, experience providing white-glove support</li>
<li>Experience working in a team-oriented, collaborative environment</li>
<li>Strong technical skills and a passion for supporting our community</li>
<li>Great interpersonal skills and multitasking ability</li>
<li>Positive attitude, empathy, and high energy</li>
<li>Ability to take initiative and adapt to any situation</li>
<li>Resolve problems independently and understand escalation procedure</li>
<li>Knowledge of IT environments and OS (Windows, Mac, Linux)</li>
<li>Knowledge of networking solutions such as FW WAF</li>
</ul>
[departments] => Array
(
[0] => stdClass Object
(
[id] => 4000788101
[name] => Customer Success
[child_ids] => Array
(
)
[parent_id] =>
)
)
[offices] => Array
(
[0] => stdClass Object
(
[id] => 4000363101
[name] => LATAM
[location] =>
[child_ids] => Array
(
)
[parent_id] => 4005320101
)
)
)
Support Engineer, Brazil
Brazil (São Paulo) - Remote
Make Your Mark
Cymulate’s Extended Security Posture Management enables companies to challenge, assess and optimize their cyber-security posture against the evolving cyberthreat landscape, simply and continuously.
With world-class clients like YMCA, Brinks, and EuroNext we strive to bring the highest level of service to everything we do.
Our team is made up of the very best people for the job and as we grow, we’re always on the lookout for people with the skills, experience, and personality that will let us both shine. With high scores on Gartner and Glassdoor, our clients and employees have let us know what they love about us.
